Privacy Policy

Effective from: 30 October 2026

Key points

1. We collect information needed to process orders, answer enquiries, and send newsletters.

2. We use PayPal to process payments.

3. We do not sell personal information or share it for targeted advertising.

4. You can request access, correction, or deletion by emailing art@gracelandlondon.com.

5. You can unsubscribe from marketing emails using the link in any newsletter.

1. Who we are

This website is operated by Veil of Grace Limited, trading as Graceland London. This policy explains how we collect, use, store, and share personal information through our website.

2. Information we collect

When you place an order, we may collect your name, email address, delivery address, billing details, order details, and information needed to deliver your print.

When you contact us through our contact form, we collect the information you choose to provide.

When you subscribe to our newsletter, we collect your email address and subscription status.

Our website is hosted on Wix. Wix may collect technical information such as your IP address, device information, browser information, cookies, and usage data needed to operate and secure the website.

3. How we use your information

We use personal information to process and deliver orders, take payment, respond to enquiries, provide customer service, send newsletters where you have subscribed, maintain website security, comply with legal obligations, and keep appropriate business records.

We do not use personal information for automated decision-making.

4. How we share information

We share information with Wix, which hosts and supports our website, and with PayPal to process payments.

We may share delivery information with delivery providers where necessary to fulfil an order.

We do not sell personal information or share it with advertising companies for targeted advertising.

Wix may use service providers to operate its platform. Wix maintains information about these providers here:
https://support.wix.com/en/article/list-of-wixs-sub-processors

PayPal’s privacy information is available here:
https://www.paypal.com/uk/legalhub/privacy-full

5. Where information is stored

Your information may be stored and processed by Wix, PayPal, and their service providers in countries outside the United Kingdom. These providers use their own privacy and data-protection arrangements.

6. Cookies

Our Wix website uses essential cookies for security, sessions, website stability, and performance. Other cookies may be used by Wix features or services connected to the website.

You can manage cookies through your browser settings. You can also adjust available cookie choices through the website’s privacy settings where provided.

7. Marketing emails

We send newsletters only to people who have subscribed or otherwise provided valid marketing consent. Every marketing email includes an unsubscribe or email-preferences link.

You can also contact art@gracelandlondon.com to ask about your marketing preferences.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to withdraw consent and receive certain information in a portable format.

To exercise your rights, email art@gracelandlondon.com. We may need to verify your identity before responding.

You may also complain to the privacy regulator in the country where you live.

9. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, including fulfilling orders, handling enquiries, sending requested marketing, resolving disputes, and meeting legal, tax, and accounting obligations. We then delete or anonymise it where appropriate.

10. Children

Our website is not directed at children under 16, and we do not knowingly collect personal information from children for marketing purposes.

11. Security

We take reasonable steps to protect personal information. Wix provides the underlying website infrastructure, and PayPal processes payments through its own systems. No online service can guarantee absolute security.

12. Changes to this policy

We may update this policy when our website, services, or legal obligations change. The updated version will be posted on this page with a new effective date.

13. Contact us

For privacy questions or requests, contact:

Veil of Grace Limited, trading as Graceland London
Email: art@gracelandlondon.com

This policy was generated as a starting point based on the information provided. For specific legal advice, consult a qualified attorney in your jurisdiction.

Blocking issues to resolve before publication

• Confirm the actual Wix privacy and cookie settings, including whether a cookie banner and consent mode are enabled.

• Confirm the correct registered business address to publish.

• Confirm PayPal’s current data-transfer arrangements for UK and worldwide customers.

• Confirm whether the site uses any analytics, advertising pixels, or additional marketing services.

Important confirmations still needed

• Your data-retention periods for orders, enquiries, and newsletter records.

• Whether any delivery provider receives customer information.

• Whether any AI tools process visitor or customer information.

• Whether the accountant’s address may be used as the public business contact address.

Recommended operational improvements

• Enable a clear newsletter opt-in checkbox and double opt-in.

• Keep the Privacy Policy link directly below the subscribe button.

• Send newsletters only to contacts marked Subscribed.

• Review the policy whenever you add a new app, payment provider, analytics tool, or advertising service.

Questions for legal review

• Whether a UK privacy representative or EU representative is needed for your worldwide customer base.

• Which legal basis applies to each use of customer information under UK GDPR.

• Whether the policy needs additional disclosures for customers in specific countries.

• Whether the proposed marketing-consent wording meets UK privacy and electronic-marketing requirements. If there